Frequently Asked Questions
1. What are the common reasons for charging failure?
Common issues include physical connection problems (loose cable or debris in the port), communication handshake failures between the vehicle and charger, or safety triggers like insulation faults.
2. How should I troubleshoot a charging stop?
First, re-plug the charging gun ensuring a "click" sound. Ensure the charging port is clean and dry. Check the screen for specific error codes like "Communication timeout" or "Insulation fault".
3. What communication protocols are supported?
The unit supports both proprietary communication protocols and the industry-standard OCPP 1.6J for smart connectivity.
4. What is the operating temperature range?
The equipment is designed to operate in temperatures ranging from -25℃ to 55℃, making it suitable for various outdoor environments.
5. Does the charger support emergency stops?
Yes, the charger is equipped with a dedicated physical emergency button to instantly stop charging in case of any issues.
6. What is the protection rating of this charging pile?
This charging pile features an IP54 protection rating, ensuring it is well-protected against dust and water splashes.